- Your answers and progress are saved to your account.
- AI receives the learning information needed for the feature.
- Prepared listening does not need your microphone.
Account, learning and preferences
We save your account email, password hash, first name or nickname, terms acceptance and account-setup records, avatar or uploaded photo, preferences, diagnostic answers, exercises, feedback, learning history, listening activity and review schedule. These records provide your account and personalised grammar practice. A photo is optional; it is resized and re-encoded before saving. Account and learning information supports the service you request; limited security information protects it.
AI guidance and written feedback
The Lab uses Qwen models through OVHcloud AI Endpoints. The coach receives selected learning preferences, grammar priorities and bounded performance summaries. Written feedback and exercise generation can include the grammar task and your written answer or recent mistakes. Account passwords, payment credentials and avatar photos are not included in these AI requests. Text you type can itself contain personal information: use fictional examples and avoid sensitive details. AI output can be wrong; the server controls authored answer checks and learning evidence.
Prepared audio and live voice
Cartesia was used to prepare the voices in authored conversations and monologues. Playing these recordings reads audio hosted with the Lab; it does not send your voice or written answers to Cartesia. Listening activity is saved to personalise practice. Live microphone conversation is currently unavailable in the published service. If it is introduced, its audio and transcript processing will be explained before use.
Providers and access to data
OVHcloud hosts the site, supplies the AI inference API and delivers transactional emails through its configured SMTP service. SureCart manages orders, subscriptions and billing records; Stripe or PayPal handles the payment method you choose. The site team and necessary providers can process the relevant account, billing or learning information. We do not receive your full card number. Provider-specific retention and transfer arrangements are awaiting confirmation; contact the team for current details.
How long records remain
Current behaviour: account and learning records remain until an erasure request or account deletion is processed. Cancelling renewal does not erase them. An automatic inactivity-deletion schedule is not yet configured; its policy is awaiting confirmation. Server and security tools can retain connection and security logs. Their rotation schedule is awaiting confirmation. Up to seven completed encrypted site backups are retained outside the VPS; new successful backups replace the oldest. Erasure from the live account does not rewrite an older archive immediately. Recovery must take account of deletion requests.
Consumer requests and billing
A withdrawal request stores its reference, submission time, order reference and purchase date supplied by you, account name and email, delivery status and handling status. It provides evidence of your request and lets the team respond. Its retention schedule is awaiting confirmation. These records are reviewed separately from ordinary learning data so an unresolved request is not silently destroyed. Billing and accounting records may need to be retained independently of learning-data erasure.
Cookies and this device
Secure account and form cookies support sign-in and protect requests. Local storage remembers interface settings, sound and some in-progress work; keys can be specific to your account on that browser. Clearing it resets those preferences. The Lab shell excludes the main site’s marketing scripts. Product measurement is described separately; it does not send your answers to advertising services.
Daily product counts
The Lab counts predefined product events in daily aggregates kept for 90 days. This product-measurement table contains a date, event, fixed variant and total count; it has no account or visitor identifier, IP address, written answer or email. View-count collection respects Do Not Track and Global Privacy Control. These aggregate counts are separate from the personal learning history and the payment provider’s own processing.
Your choices and rights
Use your account to update preferences, export learning data or request erasure. Native privacy requests require an email confirmation and team processing. You can also write to contact@frenchtoenglish.com to request access, correction, deletion, portability or information about a particular use. A data request does not cancel your subscription. Consumer-request records have a dedicated privacy exporter and are individually reviewed before erasure. You may contact the CNIL or the competent data-protection authority if needed.
Provider information
OVHcloud data protection · SureCart privacy information · Cartesia privacy information. Provider documentation does not replace the operator’s confirmation of its actual contracts and configuration.
The operator
FrenchToEnglish — website brand
Public location reference: Marseille, 13009, France. Full professional address awaiting confirmation.